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At The Mount Somerset Hotel and Spa we want everyone to enjoy a visit to our hotel, whether their life is affected by a medical condition, disability, impairment or specific learning ability. Outlined below is some information we have tried to include as much accurate detail as possible in our Access Statement but would welcome your feedback in order to continuously improve on the information we give. Our Management team and staff are trained to accommodate guests with accessible needs, and we look forward to welcoming you.

 Car Parking and Arrival

There is car parking space available immediately in front of the house. However, there are steps up to the main entrance. Alternatively, we have 2 disabled parking spaces to the side of the hotel with a short distance to a flat, level entrance onto the ground floor.

Access to Reception is available on the ground floor directly adjacent to the hotel.

Full Porterage is offered providing assistance on your arrival with luggage.

The car park and paths are all at one level excluding the steps to the main entrance and down to the fountain; well-lit and within fully landscaped gardens.


The reception desk is situated at the main entrance to the building.

Alternatively, we are able to offer a seated check in service away from the desk if this is more suitable.

Reception has a wooden floor with a carpet strip.

Guests will be shown the guest lounge; bar; dining room and their bedroom.

Public Areas

The corridors are well lit.

Access to the guest lounge; bar and dining room are all situated on ground level and on one level.

The guest lounge & bar is situated on the ground floor. The room has a mixture of seating with sofas and chairs as well as high chairs with arms, together with low and high coffee tables.

Lighting is natural daylight and overhead lighting and table lamps placed around the room.


The Restaurant is situated on the ground floor with access via a carpeted corridor.

Lighting is natural daylight with intimate lighting.

The flooring is carpet.

We are able to cater for varying dietary requirements – please speak to our Restaurant Manager on Duty.

Breakfast consists of a buffet style continental selection, whilst tea/coffee, toast and cooked dishes are served to you. We would be delighted to serve you a

Continental selection to your table if required.


There are 6 rooms located on the first floor which are can be accessed via the lift and a short walk.

One bedroom has a walk in shower (with no step).

Bedrooms and bathrooms are bright and evenly lit by overhead lighting; bedside lighting and a desk lamp. Bathrooms are lit with an overhead light and fluorescent light over the mirror. We are happy to provide additional light if required.

Emergency escape procedures are in each bedroom. In the event of an emergency our Management and operational team will designate a member of staff to assist guests with specific needs. This can be arranged on check-in.

Bedroom flooring is short pile carpet.

All bedrooms have en-suite bathrooms.

All bathroom floors are tiled. Rubber anti-slip bath mats are provided in the bathrooms.

Function Suites/Conference Rooms

The furniture provided in these rooms are moveable and chairs with or without arms can be provided. Specialist furniture and equipment can be provided on request

with advance notice of your requirements.

Food Allergies/Intolerances

If you have a food allergy or intolerance please inform a member of staff before arrival if possible, or when you arrive at the hotel. We will endeavour to ensure that

the Chef and Duty Manager are made aware of your requirements so that we can cater for you the best we can.

Please be aware if you have a nut allergy, we operate a working kitchen so although we follow best practices we cannot guarantee food will be 100% nut free.


There is a lawned garden area and terrace which can be accessed from the side door. There are steps down to this area, however there is flat access from the far side

of the lawn, or access to our spa terrace is on a level from the building. Tables and chairs are provided for outdoor seating arrangements.

There are gardens; a pond with fountain and grounds which are on a slope.


The spa thermal suites are located on the ground floor of our separate spa building. Disabled changing facilities and toilets are located in our gym, also located on

ground level. If you require help getting to and from the gym and spa, please speak to reception prior to your booking.

We do have one ground floor treatment room and 2 on the first floor which are only accessible via steps. The spa terrace is on a level.

Additional Information

The fire alarm system uses bells. We are able to provide assistance if you make us aware of this requirement.

Our Manager on Duty will be made aware of any guests that require assistance in the event of an emergency evacuation.

We are pleased to offer a large print version of our menu. Please advise on making your reservation or on the Concierge form provided if you require this service.

Please inform us of any dietary requirements that you have.